Booking + Salon policies

  • We kindly ask that you notify us of appointment cancellations or if you need to reschedule at least 24 hours in advance. If you are unable to cancel within that time frame, the following fees will be incurred:

    • 24 hours or more= no fee

    • less than 24 hours= 50% of the cost of the service(s) scheduled

    • no shows= 100% of the cost of the service(s) scheduled

    *We understand illness, weather, and certain life circumstances happen unexpectedly, and we strive to be as understanding as possible. We will take these circumstances into consideration on a case by case basis.

    Thank you for your understanding and continued support of our staff and small business.

  • We take pride in offering high-quality, professional products and do our best to educate you on how to use them. Due to health and safety regulations, once a product has been opened it is no longer eligible for return or exchange. This includes all makeup, skincare, and hair care products. Please let us know within 7 days of the purchase if you should happen to have received a defective item or develop an allergic reaction. We will review your specific case and assist you in resolving the issue.

    Products may be returned if unopened, unused, and in original packaging within 7 days of original purchase.

    *Products that may have of been received from a gift basket are not eligible for return or credit.

  • A non-refundable retainer based on the size of the bridal party is required to reserve your wedding date. This retainer is applied toward your final balance. Dates are not guaranteed until the contract and retainer are received. Contact the salon for pricing and reservations.

    Because we reserve this time exclusively for you, the retainer is non-refundable and non-transferable.

    Final headcount and service selections must be confirmed 1 month prior to your wedding day. Any reductions in services after confirmation will be subject to the original quoted price.

    Should you choose to cancel the reservation, the retainer will be forfeited to the styling team.

    Our goal is to create a relaxed, intentional experience in the salon—allowing you and your bridal party to feel taken care of while we bring your wedding day look to life.

Terms and Conditions for SMS Communications 
Last Updated: 11/27/2024

By providing your phone number and opting into SMS communications from New Towne Hair, you consent to receive text messages as described in these Terms and Conditions.

1. Consent for SMS Communication

By opting into our SMS communications, you agree to receive text messages from New Towne Hair. These messages may include updates related to your appointments, promotions, and other relevant information. You may receive occasional promotional offers or important notices about your services with us.

Important Notice: Information obtained as part of the SMS consent process will not be shared with third parties under any circumstances.

2. Types of SMS Communications

If you have consented to receive text messages from New Towne Hair, you may receive the following types of messages:

  • Customers and Guests: Appointment reminders, promotions, special offers, and important service updates.

  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

Examples of messages you may receive:

  • “Reminder: Your appointment at New Towne Hair is tomorrow at 2:00 PM. See you soon!”

  • “Get 20% off your next haircut! Book now at New Towne Hair.”

3. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt-out at any time by texting “STOP” to any SMS message you receive from New Towne Hair.

  • Once you opt-out, you will not receive any further messages unless you opt back in. To opt back in, text START.

  • For assistance, text “HELP” or visit our Privacy Policy and/or our Terms & Conditions.

4. Message Frequency

The frequency of messages you receive may vary based on your level of engagement, the type of services you utilize, and your specific interactions with us. On average, you may receive up to 3 messages per month. However, this frequency may change based on upcoming promotions, appointment schedules, or other relevant communications.

5. Changes to Terms

We reserve the right to update or change these Terms and Conditions. When changes are made, they will be posted on our website. It is your responsibility to review these terms regularly to stay informed about any updates.

Contact Information
For any questions or concerns about our SMS communications, please contact us at: